OSCE Mission survey finds Kosovo humanitarian bus service works well
PRISHTINE/PRISTINA, 16 July 2007 - Passengers are generally satisfied with the quality of Kosovo's humanitarian bus service, which offers members of minority communities transportation, according to an OSCE Mission in Kosovo report published today.
The survey, conducted by the Mission's municipal teams, assessed the availability, accessibility, quality and security of the service, which has been run by the Provisional Institutions of Self-Government (PISG) since January 2007.
"Freedom of movement in general and the safe and secure transportation of members of minority communities in particular play a key role in safe-guarding the rights of Kosovo's residents," said Henry McGowen, Acting Deputy Head of the OSCE Mission.
About 25,000 people travel every month on the 17 bus routes to schools, the University in Mitrovice / Mitrovica, shops, post offices and other basic services and institutions.
The report notes that the 22 buses are old but in satisfactory condition and that ticket prices (between .30 and .70 euro cents) are affordable. Buses are generally on time and drivers demonstrate professionalism and politeness.
It also notes that there are no signs to indicate bus stops and that there is no written information on routes, fees and schedules available. In addition, some buses are not equipped with functioning radio communications.
The report recommends that the PISG create new lines to serve areas members of minorities have returned to, and that additional buses are provided on some routes and during holidays.
No major incidents were registered during the assessed period of January to March 2007, but some passengers said they felt unsafe.
"To overcome such perceptions, the PISG may consider informing passengers on the service and the new role and responsibilities of Kosovo's authorities. This can include interviewing them to assess their needs and security concerns and conducting outreach activities to assist in creating a growing sense of confidence," McGowen said.
The OSCE Mission will continue to monitor the humanitarian bus service as part of its work to ensure the protection of all minority communities and their participation in public affairs and in cultural, social and economical life. The next report will be released in three months.
The report is available on the Mission website: /kosovo.