OSCE Mission supports Ministry of Internal Affairs, Kosovo Police with translation equipment to improve bilingual public services

Translators and proof-readers from the Ministry of Internal Affairs and Kosovo Police were trained on using computer-assisted translation software during a two-day workshop organized by the OSCE Mission to Kosovo on 18 and 19 November 2021.

During this interactive training, language professionals were acquainted with the software and had an opportunity to use its innovative features to boost their productivity through predictive typing, proofreading and quality checks. This tool will help ensure professional and consistent institutional translations and terminology.  

Both the Ministry and the Kosovo Police work with various official documents that require timely and professional translation into Albanian or Serbian, the two official languages in Kosovo. By providing them with 12 permanent licences for superior computer-assisted translation software, the Mission aims to enhance bilingual service to the public.

“I thank the OSCE Mission in Kosovo for providing us with advanced software, which will be immensely helpful in enabling the Kosovo Police to increase our effectiveness in delivering clear messages to all of the communities we serve,” said Colonel Taibe Canolli, Director of the Kosovo Police Human Resources Department. “By supporting accurate translations in a prompt and efficient manner, this vital tool will also increase trust and confidence in the police,” she added.

Enhancing bilingual communication is a strategic priority of the Mission and its partners, and is in line with the legal requirements set by the Law on the Use of Languages in Kosovo.

The OSCE Mission in Kosovo is mandated with the protection and promotion of human and community rights, as well as with democratization and public safety sector development.