OSCE Mission in Kosovo supports institutions use of 'e-governance'

PRISHTINE/PRISTINA, 28 May 2010 - An OSCE Mission-supported study visit to Estonia by key civil servants that focused on "e-governance" concluded today.

The one-week visit was part of the OSCE Mission in Kosovo's support to Kosovo institutions efforts to use online services to improve governance.

The participants attended interactive presentations on sharing and managing data, online publications of laws, cyber security and personal data protection. Experiences and best practices on "e-governance" at both theoretical and practical level were also discussed.

"The e-governance system will likely become the worldwide future standard for public administration. It will help improve communication and workflow within institutions and offer better services to the public," said Ambassador Werner Almhofer, Head of the OSCE Mission in Kosovo.

"Both the institutions and the public will benefit from this new approach since 'e-governance' streamlines procedures and improves accessibility and transparency of public administration."

The OSCE Mission in Kosovo is mandated with promoting democratic standards and good governance. A modern system of "e-governance" in Kosovo is expected to enhance the level of good governance and human rights compliance.